Key Responsibilities
Customer Support & Administration
- Answer incoming customer calls and provide helpful, professional support.
- Respond to customer questions through phone, email, and social media.
- Assist customers with product information, order updates, and general inquiries.
- Handle general administrative tasks and support daily operations.
- Collect parcels and mail from the company’s PO Box when required.
- Work closely with the team to maintain smooth day-to-day operations.
Social Media
- Manage and maintain U.S. TikTok and other social media accounts.
- Upload and schedule social media content.
- Write engaging captions and use appropriate hashtags.
- Monitor comments, messages, and audience interactions.
- Follow current social media trends and suggest new content ideas.
- Coordinate with the marketing team on social media campaigns.
Requirements
- Previous experience in customer service, administration, or office support.
- Experience managing social media accounts for a business or brand.
- Strong understanding of TikTok, Instagram, and current social media trends.
- Excellent verbal and written English communication skills.
- Friendly, patient, professional, and customer-focused approach.
- Strong organisational skills and attention to detail.
- Ability to work independently and manage multiple responsibilities.
- Proficiency with Microsoft Office or Google Workspace.
- Strong proofreading and editing skills.
- Ability to manage multiple projects in a fast-paced environment.
- Experience with online community relationship management or public relations is a plus.
Key Skills
- Customer service
- Social media management
- TikTok
- Content scheduling
- Caption writing
- Hashtag research
- Community engagement
- Digital marketing
- Written communication
- Verbal communication
- Administrative support
- Microsoft Office
- Google Workspace
- Proofreading and editing
- Relationship management
- Organisation and time management
- Customer relationship management
Salary & Benefits
- Salary: $43,000–$45,000 per year.
- Full-time employment.
- Remote work arrangement.
The job listing does not provide additional details about health insurance, paid time off, retirement plans, bonuses, or other employee benefits. Applicants should verify any additional benefits with Superior Hair.
Work Schedule
- Job type: Full-time
- Work arrangement: Remote
- Location: Los Angeles, remote
- Specific working hours and shift details were not provided.
Who This Job May Be a Good Fit For
This position may be a good fit for someone who:
- Enjoys helping and communicating with customers.
- Has experience managing social media accounts for businesses.
- Understands TikTok, Instagram, and social media trends.
- Can create engaging written content and captions.
- Is comfortable handling both customer support and administrative duties.
- Can manage several tasks and projects at the same time.
- Pays close attention to details and brand consistency.
- Can work independently in a remote environment.
- Has an interest in digital marketing, community building, and content creation.
How to Apply
The provided listing does not include specific application instructions, an application email, or an application link.
Candidates should refer to the original Superior Hair job posting for the official application process and prepare relevant information about their customer service, administrative, and social media experience.
Before You Apply
Before applying, make sure your résumé highlights relevant experience in:
- Customer service or administrative support.
- Business social media management.
- TikTok and Instagram.
- Content creation and scheduling.
- Written communication and proofreading.
- Microsoft Office or Google Workspace.
- Managing multiple projects and deadlines.
If available, examples of social media accounts, content, campaigns, or other relevant work may help demonstrate your experience.
Important Information
- Position: Customer Support & Social Media Coordinator
- Company: Superior Hair
- Job type: Full-time
- Work arrangement: Remote
- Salary: $43,000–$45,000/year
- Location: Los Angeles, remote
- Primary areas: Customer support, administration, social media management
- Key platforms: TikTok and Instagram
The role combines customer-facing responsibilities with social media management, so applicants should be comfortable switching between support, administrative, and digital marketing tasks. Specific working hours and additional benefits were not provided and should be confirmed with the employer.